Privacy Policy
Last Updated: 06/09/2026
At altanaz.com ("we", "us", "our"), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, create an account, or make a purchase. We are committed to adhering to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: AlTaNaz
Contact Email: altanaz.info@gmail.com
1. Information We Collect
We may collect and process various categories of personal data, including:
- Account Information: Name, email address, username, and password (stored securely with hashing).
- Payment Information: Billing address and payment method details (processed via Wix Payments; we do not store full card numbers).
- Order/Transaction Information: Information on items purchased, order history, and delivery address.
- Contact Information: Details you provide through contact forms or email correspondence.
- Technical/Analytics Data: IP address, browser type, device information, pages visited, and time spent on our site, collected using Wix Analytics.
2. How We Collect Your Information
We gather your information in the following ways:
- Directly from You: When you create an account, place an order, or reach out to us.
- Automatically: Through cookies and analytics tools (Wix) as you navigate our site.
- From Our Payment Processor: For transaction confirmations.
3. How We Use Your Information
Your personal data may be used for the following purposes:
- To create and manage your account.
- To process orders, payments, and deliveries.
- To respond to inquiries and provide customer support.
- To send transactional communications (e.g., order confirmations).
- To send marketing communications, provided you have opted in (you may unsubscribe anytime).
- To monitor and enhance website performance using analytics.
- To comply with legal and tax obligations.
- To detect and prevent fraud or misuse of our services.
4. Legal Basis for Processing
Under the UK GDPR, our processing of your personal data is based on:
- Contract: To fulfil orders and manage your account.
- Consent: For marketing communications and non-essential cookies.
- Legal Obligation: To meet tax, accounting, and record-keeping requirements.
- Legitimate Interests: For fraud prevention, website analytics, and service improvement.
5. Cookies and Analytics
Our website, powered by Wix, uses cookies necessary for operation and to collect analytics data through Wix Analytics. This assists us in understanding visitor interactions with the site, including pages viewed and time on site. We do not utilise third-party advertising cookies or ad networks.
You can manage or disable cookies through your browser settings; however, this may impact the functionality of the site. For more details on the cookies used by Wix, please refer to Wix's Cookie Policy.
6. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Wix: Our website hosting and analytics provider.
- Wix Payments: Our payment processor, to facilitate transactions.
- Delivery/Courier Providers: To complete order deliveries.
- Professional Advisors: Such as accountants and legal advisors, as needed.
- Law Enforcement or Regulators: When required by law.
All third parties are obligated to maintain the security of your data and to process it in compliance with the law.
7. International Data Transfers
Some of our service providers, including Wix and payment processors, may store or process data outside the UK. We ensure that appropriate safeguards are in place, including adhering to the UK's International Data Transfer Agreement (IDTA) or adequacy regulations.
8. Data Retention
We retain your personal data only as long as necessary for its intended purposes, including fulfilling legal, accounting, or reporting obligations. Account data is retained as long as your account is active; transaction records are generally maintained for six years to comply with UK tax regulations.
9. Your Rights
Under the UK GDPR, you have the following rights:
- Accessing the personal data we hold about you.
- Requesting correction of any inaccurate data.
- Requesting deletion of your data ("right to be forgotten").
- Restricting or objecting to certain forms of processing.
- Requesting a portable format of your data.
- Withdrawing consent at any time (where processing relies on consent).
- Lodging a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please get in touch with us at altanaz.info@gmail.com.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including secure payment processing and access controls. However, no method of electronic transmission over the internet is 100% secure.
11. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised "Last Updated" date.
13. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, feel free to contact us at:
Email: altanaz.info@gmail.com
Phone: +44 07961961558