Return & Exchange Policy
Effective Date: 06/09/2026
Last Updated: 06/09/2026
At altanaz.com, we want you to love what you ordered. If something isn't right, here's how returns and exchanges work.
1. Return Window
You may return or exchange most items within 14 days of the delivery date. To be eligible: The item must be unworn, unwashed, and undamaged; all original tags and hygiene liners (if applicable) must still be attached; the item must be in its original packaging where possible. Items returned outside this window, or that don't meet these conditions, may not be accepted.
2. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged unless faulty: Items marked "Final Sale" or purchased with a clearance/outlet discount; gift cards.
3. How to Start a Return or Exchange
1. Contact us at altanaz.info@gmail.com with your order number.
2. We'll confirm eligibility and send you return instructions, including the return address and, if applicable, a prepaid label.
3. Pack the item securely with the original tags/packaging and include your order number or return slip
4. Ship the item back using a trackable shipping method. We recommend keeping your tracking number until your return is confirmed as received.
4. Exchanges
Exchanges are subject to stock availability. If your requested size/color is unavailable, we'll offer a refund or store credit instead. To exchange, please state the item and size you'd like in place of the original when you contact us. Exchanged items are shipped once your original item is received and inspected
5. Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection- Approved refunds are issued to your original payment method within 1 week (7 business days)- Original shipping fees are non-refundable, except where the return is due to our error (wrong item, faulty item)- Depending on your bank or card provider, it may take additional time for the refund to appear on your statement
6. Return Shipping Costs
Customer-initiated returns (change of mind, wrong size ordered, etc.): return shipping is paid by the customer. Our error or faulty items (wrong item sent, damaged/defective product): we will cover return shipping costs and provide a prepaid label
7. Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at altanaz.info@gmail.com with your order number and a photo of the issue. We'll arrange a replacement, exchange, or full refund, including shipping costs, at no cost to you.
9. Late or Missing Refunds
If you haven't received a refund within the timeframe above:
1. Check your bank account again.
2. Contact your card issuer — processing times can vary.
3. Contact your bank, as posting can take additional time.
4. If you've done this and still have not received your refund, contact us at altanaz.info@gmail.com
10. Contact Us
For any questions about returns or exchanges, reach out to:
Email: altanaz.info@gmail.com
Phone: +44 07961961558
This Return & Exchange Policy works alongside our Terms and Conditions and Privacy Policy. We reserve the right to update this policy at any time; changes will be posted on this page.